Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, and credit card information.
How we use collected information
Destination Wedding Invitations, LLC collects and uses Users personal information for the following purposes:
- • To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- • To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- • To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- • To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties.
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Third party websites
Users may find content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Refunds for digital purchases are not permitted. All sales are final. Certain exceptions apply.
In the event of an accidental duplicate order, the amount of the duplicate order will be refunded.
In the event a purchase is made but the digital file(s) are not received or accessed by the customer within 24 hours, a refund may be requested by the customer. A verification process will be completed to ensure your digital purchase was not downloaded. A full or partial refund will be granted upon successful determination that the digital files were not accessed by the customer. Download access to purchased digital files will be revoked upon any refund request.
How to apply for a refund
To complete your refund, please contact our sales department at firstname.lastname@example.org
We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours.