Frequently Asked Questions

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How do I get started?

First, choose who you want to design your invites! Use our Passport Creator Tool and we will collect all of your wedding info and complete your design for you OR purchase one of our templates and complete the design yourself (DIY). Once you complete your design you can have us professionally print and assemble for you by using the website file uploader!

We are a professional print shop and design studio located in Minneapolis, MN. Our specialty is passport and boarding pass wedding invitations. Our equipment is specifically calibrated to produce 1,000’s of unique and professional-looking passports each and every month.

What are all of the steps of the ordering process?

Let us Design

1. Using our Passport Creator Tool, select whether you are getting married at one of the listed resorts or if it will be a custom design. And fill out all of your wedding information.
2. Submit your order at www.weddingpassports.com/price-calculator
Please note this will give you an accurate quote, but payment will not be made until you have approved your digital proof(s).
3. Due to the complexity of design options and upgrades, we will manually send a custom invoice once your order details are finalized.
4. You will receive digital proof(s) within 3 business days of submitting your Passport Creator Tool information.
5. During the proofing stage, as many changes can be made as necessary until you are 100% happy with your design!
6. Once you approve the proof(s), we will send you the PayPal invoice.
7. Once the invoice is paid, we will print your order within 3 business days and ship them out the following day.

Design it Yourself

1. Purchase a template from our website. www.weddingpassports.com/shop
2. Edit the template using Adobe Illustrator. Many of our customers design their own invites using our templates! If you do not yet have Adobe Illustrator installed on your computer, Adobe is currently offering a free fully-functional 7-Day trial to their newest software. Without this software you would not be able to edit any of the template files. The whole template is customizable, so you can change all text, colors, graphics, backgrounds, etc.
3. Upload your completed design at www.weddingpassports.com/upload Please be sure to follow the upload instructions to ensure your files are saved correctly. We need your .ai files, NOT pdfs.
4. Submit your order at www.weddingpassports.com/price-calculator
Please note this will give you an accurate quote, but payment will not be made until you have approved your digital proof(s).
5. We will review your files and prep them for printing. Once everything is confirmed by you, we will send you an invoice for print and assembly!

 

How much will this cost?

The cost is made up of the Design Fee + Print & Assembly + Shipping.

If you are getting married at a resort that we already have a design for, then the design portion is free, we just require a $50 deposit to get started with your design. If you are getting married anywhere else, the design fee depends on how many pages you’d like in your passport.

12-page passport – $200
8-page passport – $150
4-page passport – $100

Pricing for print and assembly depends on quite a few options. Please use our price calculator to get an exact price depending on the options you select. www.weddingpassports.com/price-calculator

Shipping in the Domestic US is free for orders over $100 (USPS Priority 2-3 day shipping)
International shipping costs ranges from $20-$60 (FedEx Express 2-5 day shipping)

Do you have a minimum order?
Our minimum order is 10 passports. Exceptions can be made on a case-by-case basis. All other stationary (boarding passes, luggage tags, post cards, etc.) has no minimum quantity order.
Do you ship internationally and how much does it cost?

Absolutely! We ship several orders each week all around the world! Price for shipping depends on your specific address and the quantity of your order (weight). For the most accurate shipping quote, please contact us with your address and your estimated # of invitations.

On average, international shipping costs range from $20-$60 (FedEx Express 2-5 day shipping)

What is your turnaround time?

There are two important stages with the creation of your invitations, each with their own independent timelines.

Design & Proofing – This step has the greatest amount of variance. If you use the Passport Creator Tool, your design will be completed by us usually within 3 business days. If you choose to purchase a template and edit it yourself, then the timeline is up to you! 🙂 Most of our customers complete their design within 1 week using one of the templates purchased on our site. This step is largely dependent on your personal motivation and computer savvy-ness.

Print & Assembly – This stage typically takes approximately 1 week from the time we receive your payment. Production time can increase depending on several factors:
•Large quantity orders (100+)
•Choosing gold or silver foil-processed cover option
•Choosing threaded binding or adhesive binding options
•Several other orders in queue at the time proofing and payment are complete for your order

*RUSH processing will put your order ahead of all non-rushed orders. During busy times of the year, this can cut down production time by over a week!

How do I edit the templates?
All templates are created using Adobe Illustrator CC and are compatible with versions CS4 and later. Without this software you will not be able to edit this template file.

The 7-day free trial to Adobe Illustrator can be found here. The program is quite large, so it is recommended to use a highspeed internet connection, and allow approximately an hour for the download and installation process to complete. If you need any assistance with how to use Adobe Illustrator, we have created a 10 min intro video to help with the basics. Click here to watch it.

Also, we recommend joining our Facebook Group, for answers to common questions, and inspiration from other brides from around the world!

I don’t want all 12 pages. How do I remove pages?

The pages are counted like this:

Outside Front Cover (Country Logo)
Inside Front Cover (Passport Photo Page)
Page 1: Formal Invitation
Page 2: Resort Info
Page 3: Accommodations
Page 4: Travel Info
Page 5: Itinerary
Page 6: Dining
Page 7: Dining
Page 8: Resort Activities
Page 9: Golf/Spa or Activities continued…
Page 10: Local Attractions
Page 11: Trip Tips
Page 12: Contact Info
Inside Back Cover (Map Page)
Outside Back Cover

The cover is not counted toward the page count, as well as the passport photo page, map page and back of the cover. You can remove pages, but you have to remove 4 or 8. Otherwise you will have blank pages in your passport. Think of a sheet of paper folded in half. Once you open it, it forms 4 individual “pages”. This is why all of your inside pages must be a quantity multiple of 4.

If you are having us print for you, we can rearrange the files for you during the proofing process, so just leave the extra pages where they are and tell us which ones you want to keep!

I’ve uploaded files, what’s the next step?

We will contact you within the next few days and let you know when to expect a proof. Once we send you the proof, you can let us know of any last minute changes to be made and we will make them for you and send a new proof. If you have not submitted your order details yet, please do so now! www.weddingpassports.com/price-calculator

What resorts do you currently offer templates for?

We strive to keep this list updated but it never hurts to ask if we have one not listed!

Barceló Bávaro Palace Deluxe
Beach Palace Cancun
Dreams Dominicus La Romana
Dreams Las Mareas Resort & Spa
Dreams Los Cabos Resort & Spa
Dreams Palm Beach Punta Cana
Dreams Playa Mujeres Golf & Spa Resort
Dreams Puerto Aventuras Resort & Spa
Dreams Punta Cana Resort & Spa
Dreams Riviera Cancun Resort & Spa
Dreams Sands Cancun Resort & Spa
Dreams Tulum Resort & Spa
Dreams Villamagna Nuevo Vallarta
Excellence Playa Mujeres
Grand Palladium Jamaica Resort & Spa
Grand Palladium Lady Hamilton Resort & Spa
Hard Rock Hotel & Casino Punta Cana
Hard Rock Hotel Cancun
Hard Rock Hotel Riviera Maya
Hyatt Ziva Cancun
Iberostar Rose Hall Suites
Majestic Colonial Punta Cana
Majestic Elegance Punta Cana
Melia Caribe Tropical Resort
Moon Palace Golf & Spa
Now Jade Riviera Cancun Resort
Now Larimar Punta Cana Resort
Now Onyx Punta Cana Resort & Spa
Now Sapphire Riviera Cancun
Outrigger Fiji Beach Resort
Paradisus Cancun Resort
Paradisus Palma Real Golf & Spa Resort
Pueblo Bonito Pacifica
RIU Montego Bay
RIU Ocho Rios
RIU Palace Riviera Maya
RIU Santa Fe
Sandals Ochi Beach Resort
Secrets Capri Riviera Cancun Resort
Secrets Maroma Beach Riviera Cancun
Secrets Playa Mujeres Golf & Spa Resort
Secrets Puerto Los Cabos Golf & Spa Resort
The Royal Playa del Carmen Hotel
Zoetry Paraiso de la Bonita